RETURNS POLICY - ON-LINE, MAIL ORDER AND PHONE SALES
• If an order is cancelled prior to dispatch by us, full refund of the cost and postage paid will be made within 14 days of the cancellation.
• Goods can be returned within 14 days of receipt, if not suitable, but must be returned in their original packaging, undamaged, accompanied by proof of purchase and reason for return.
• Refunds will be made within 14 days of Scrapstore receiving the item. Postage and packaging costs will not be refunded unless the item is returned as faulty, damaged or incomplete.
Your order will be processed on the first working day after your order is received. You can collect your items from The Pyramid Resource Centre at no extra cost (please check our opening times before visiting us).
Do you have any clean, reusable scrap that you think Thurrock Play Network could make use of?
If you wish to donate unwanted materials to our Scrap Store please get in touch!